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Tenancy Deposit Schemes – All You Need To Know

This guide is to help both landlords and tenants understand how a deposit protection scheme works. We’ve tried our best to answer the important questions, but if you have more don’t hesitate to get in touch via WhatsApp Support in the bottom right of you screen.

What does a tenancy deposit scheme do?

The Tenant Fees Act states that a deposit of up to five weeks’ rent must be paid when a tenancy agreement is being set up. A landlord must also place a tenant’s deposit into what’s known as a tenancy deposit protection scheme (TDP) within 30 days of receiving it. These are backed by the government and mean that a tenant is guaranteed to get their deposit back as long as:

  • They have met the terms of the tenancy agreement
  • There has been no damage to the property
  • They have paid the rent and bills

What does a deposit cover?

Deposits are paid at the beginning of a tenancy. They are there to cover things like damage to a property, cleaning and unpaid utility bills. When a tenancy ends, the landlord returns the deposit, unless the property hasn’t been returned in a good condition. This doesn’t include wear and tear over a long period of time or any damage that should have been fixed by the landlord.

What type of TDP scheme should a landlord use?

There are two basic types of deposit protection scheme:

  • Custodial—The landlord lodges the deposit for the duration of the tenancy. The money is released back to the tenant when they have agreed with the landlord on how much of the original deposit should be repaid.
  • Insurance—The landlord pays a fee to have the deposit protected, then repays the tenant at the end of the tenancy. If this doesn’t happen, the insurer pays the tenant directly. It is then the responsibility of the insurer to attempt to get the money from the landlord.

Advice for landlords

Which TDP schemes are available?

For properties in England or Wales you can use any of the following schemes:

If a property is located in Northern Ireland or Scotland, there are separate schemes available for landlords to use.

When should a tenant receive their deposit back?

At the end of the tenancy the deposit must be returned to a tenant within 10 days of both landlord and tenant agreeing how much will be returned.

What happens if a landlord and tenant disagree on the deposit return?

A tenancy deposit protection scheme is there for this very reason. If the landlord and tenant are unable to agree on how much of the deposit should be returned, the scheme that was used to protect the money will often offer a service to solve the problem.

For example, DPS offer Dispute Resolution as a free service. Landlord and tenants can both submit evidence to an independent, impartial adjudicator who then decides how the money should be allocated.