RentalMarket™

Guidelines For Businesses

Guidelines For Companies

Welcome to Rental Market™! As a platform connecting rental market businesses with landlords and their customers, we appreciate your commitment to providing valuable services. To maintain a trustworthy and collaborative environment, please adhere to the following guidelines, which align with English law and our platform’s principles.

Who Can and Can’t Write a Review

Encourage your customers to share their genuine experiences. However, employees, competitors, or anyone closely associated with your business should refrain from reviewing. Ensure that only those with firsthand experiences contribute to the reviews.

No Fake Reviews!

Authenticity is key. Do not generate or encourage fake reviews. This includes creating reviews on behalf of customers. Genuine feedback contributes to a transparent and reliable rental market.

Handling of Reviews

At Rental Market™, we prioritise transparency and fairness in the review process. To ensure the integrity of all reviews, we employ a robust two-level system involving judge.me and artificial intelligence. This process is designed to analyze and verify reviews, providing users with reliable and authentic insights.

Our Commitment to Trust

In maintaining a trustworthy platform, we have chosen not to allow businesses to post replies or challenge reviews directly. This decision is rooted in our commitment to fairness and the confidence we place in our review verification process. Rest assured, our system is designed to provide an unbiased reflection of user experiences.

We believe in the effectiveness of this approach to maintain the authenticity of reviews and uphold the credibility of Rental Market™. If you have any questions or concerns, feel free to reach out to our support team at support@rentalmarket.org.

Thank you for your understanding and cooperation in fostering a transparent rental market environment.

Play Nice

Maintain a respectful and professional tone in all interactions on our platform. Avoid engaging in harmful, hateful, discriminatory, or defamatory behavior. Treat all users, including reviewers and competitors, with courtesy and respect.

Keep Private Information Private

Respect user privacy. Refrain from soliciting or posting sensitive information about reviewers, including names, phone numbers, addresses, or any details that could compromise their privacy.

We Don’t Get Involved in Disputes

Rental Market™ is a review platform, not a mediator in business-consumer disputes. We don’t intervene in disagreements between businesses and reviewers. Address concerns through private communication to find resolutions.

Defamatory Content

As a business, avoid generating or promoting content that could be deemed defamatory. Refrain from making false statements or engaging in actions that could damage the reputation of individuals or other businesses. If you believe a review is posted in error or you have evidence to suggest that the reviewer has falsified their account, you can request that Rental Market contact the person via their submitted email address to request proof of purchase. If this is provided, the review cannot be challenged, removed or appended. If after 4 weeks POP is not provided, we will remove their review. We do not solicit further contact or act as a ‘go-between’.

Your Business Account and Profile Page

Maintain accurate and up-to-date information on your business account and profile page. Ensure that your company details, services, and contact information are correct. Regularly check for updates and respond promptly to customer inquiries.

Reviewers Own Their Reviews

Acknowledge that reviewers retain ownership of their reviews. While you can address concerns and provide feedback, reviews are the property of the reviewers. Respect their rights and engage constructively.

By following these guidelines, you contribute to a positive and trustworthy rental market experience. If you have questions or need assistance, contact us at support@rentalmarket.org. Thank you for being a part of Rental Market™.

Customer Reconciliations

RentalMarket.org’s Reconciliation and Compensation process pioneers a distinctive and innovative approach to fostering healthy relationships between landlords and reviewed companies. By promoting open dialogue, addressing concerns, and offering compensation, this initiative aims to enhance customer satisfaction, contribute to the improvement of services in the UK rental market, and establish a win-win dynamic for all involved parties. Through this approach, RentalMarket.org envisions a shift towards a customer-centric model, fostering positive experiences, improved review ratings, and long-term success for businesses in the rental industry. See more information here for Customer Reconciliations.

Permitted Reconciliations:

  1. Discount Codes For Future Purchases Of Your Service
  2. Voucher(s) For Discounts For Future Use Of The Same Services Through The Same Company
  3. Rewards/Points Spirited To Their Account They Hold With You

Non-Permitted Reconciliations:

  1. Vouchers Or Bonuses For External Companies Or Services, Such As Marks & Spencer’s Vouchers etc
  2. Rewards/Points For External Services, Companies Or Services

Contact us at support@rentalmarket.org for more information regarding our ‘Guidelines for Businesses’.